How to Book a Diagnostic Imaging Appointment in Ajax

Booking a medical test should be the easy part. You already have the hard bit, a health concern and a provider who has asked for an exam, so arranging a time ought to be simple. At Rossland Diagnostic Clinic there are two main ways to request an appointment, a phone call or an online form, plus a couple of services that work a little differently. This guide walks through each route in the order most people need it, explains what every field on the online form is for, and covers what happens once your request reaches our team in Ajax.

If you are not sure what your requisition is or what the boxes on it mean, start with our article on understanding your imaging requisition. This guide assumes you have one and are ready to book.

Step one: work out which kind of visit you need

Not every service at the clinic is booked the same way. A quick check of your situation will point you to the right route.

For most patients, the answer is in the first row. A provider has ordered an ultrasound, and you now need a date and time.

Route one: call the clinic

The phone is the most direct way to reach us, and it is the right choice when:

• You have an urgent question about an upcoming exam
• You want to know about same-day X-ray availability
• You are unsure which preparation instructions apply to you
• You would simply rather talk to a person

Our number is 905-426-3111. The clinic is open Monday to Friday from 9:00am to 5:00pm, and Saturday from 8:00am to 3:30pm. We are closed on Sundays.

Have these within reach

A booking call goes faster if you have the following in front of you:

1. Your requisition, so you can read out the exact exam requested
2. Your health card
3. Your calendar, with a few times that work for you
4. A pen, so you can note your appointment time and any preparation instructions

Preparation is the part people most often forget to write down. Some ultrasounds need fasting, some need a full bladder, and some need nothing special at all. Our team will tell you what applies, and you can double-check later on our patient preparation page.

Route two: the online appointment request form

If it is evening, the weekend, or you just prefer typing to talking, the online request form lets you send your details whenever it suits you. It takes a few minutes. Here is what each part asks for, and why.

Name, phone and email

These three fields are required. Your phone number matters most, because a member of our team will contact you to confirm the appointment. Double-check it before you submit. If you are filling in the form on behalf of someone else, such as a parent, make it clear in the note whose appointment it is and who we should speak with.

Health card number

This field is optional. You can include it to save a step later, or leave it blank and bring the card with you. Either way, you will still need your valid health card on the day.

Preferred date and preferred time

Choose the day and time that would suit you best. These are preferences rather than a reservation. Our team will look at availability and contact you to agree on a time that works. If you have several possible days, mention them in the note.

Appointment note

The prompt on this box asks which service you need, and that is the most important thing to put there. Useful details include:

• The exam named on your requisition, for example “pelvic ultrasound” or “bone mineral density”
• Other days or times that would work for you
• Anything that affects scheduling, such as needing a Saturday or an early slot
• Whether you have more than one exam to book

Please keep the note practical. You do not need to describe your medical history in detail; your provider’s requisition already carries the relevant clinical information.

Uploading your requisition

You can attach your requisition to the form. This is optional, but helpful, because it lets our team see exactly which exam has been requested. The form accepts PDF, JPG or PNG files, and the complete submission must be under 8 MB.

If you are taking a photo of a paper requisition with your phone:

• Lay the form flat on a dark, plain surface in good light
• Hold the phone directly above it, so the page is not on an angle
• Make sure all four corners and every line of text are in the frame
• Check that the photo is sharp before you attach it
• If the file is too large, many phones let you choose a smaller photo size, or you can send a PDF scan instead

Even if you upload the requisition, bring the original with you to your appointment.

Submitting the form

When you press the request button, your details are sent to our team. You will see a confirmation that your request was received, but remember that this is a request, not a confirmed booking. Your appointment is set once our team contacts you and you agree on a time.

What happens after you send a request

Once your request arrives, a member of our team will get in touch using the contact details you provided. During that conversation they will:

• Confirm the exam you need
• Offer a date and time
• Explain any preparation
• Answer questions about what to bring

Keep an eye on your phone, and check your email as well. If you are waiting on a call and you have a question in the meantime, you are always welcome to phone us directly.

When email or the contact form is the better fit

The clinic also has an email address, contact@rosslandrc.ca, and a general inquiry form on our contact page. These are designed for general questions rather than bookings. The contact form lets you choose a subject, such as an appointment question, exam preparation, records or reports, or billing and insurance.

One important point: please do not send personal health information by email or through the general contact form. If your question involves your medical record or your results, call the clinic instead. For anything related to booking, the appointment request form is the better choice, because it is set up to collect the information we need for your exam.

Booking more than one exam

If your requisition lists more than one test, such as an abdominal ultrasound and a separate X-ray, mention all of them when you call or in the form’s note. Sometimes they can be arranged around the same visit, and sometimes preparation instructions make separate visits more sensible. Our team will help you work out the most practical plan.

If your plans change

Life does not always follow the calendar. If you need to change or cancel an appointment, call us at 905-426-3111 as early as you can. That gives us the best chance of finding you another time, and it frees the original slot for someone else.

When you call, have your requisition handy again, along with the date and time of the appointment you are changing. If a provider has asked for the exam to be done by a certain point, such as a stage of pregnancy or before a specialist visit, mention that so the new time still fits.

Plan ahead around long weekends, too. Hours may vary on statutory holidays, so call before booking a visit close to a holiday.

Questions people ask about booking

Can a family member book for me?

Many patients have a partner, adult child or caregiver help with the call. Have the patient’s details and requisition ready, and the patient should be available if the team needs to confirm anything with them directly.

Do I need to book a walk-in X-ray?

General X-ray works on a walk-in basis rather than scheduled appointments. Because the department may close once daily capacity is reached, it is a good idea to call ahead for live availability.

What if I do not have a requisition?

Most exams require one from a health-care provider. Routine screening mammography through the Ontario Breast Screening Program, for eligible people aged 40 to 74, is the main exception. If you are unsure, call and ask.

Can I book on a Saturday?

Yes, the clinic is open on Saturdays from 8:00am to 3:30pm, which many Ajax patients find easier around work and school. Mention a Saturday preference in your call or in the form’s note.

Where is the clinic?

We are at Unit 102, 300 Rossland Road East, Ajax, ON L1Z 0M1, on the ground floor with free parking. Patients come to us from across Ajax, Pickering, Whitby and the wider Durham Region.

Ready when you are

Whichever route you choose, our team will help you find a time and prepare properly. Call us at 905-426-3111, or send a request through our appointment form and we will be in touch to confirm.